[Admin-discuss] Helpdesk mailman privileges and User/MySQL account?

Paul B paul.bunbury2 at mail.dcu.ie
Wed May 4 20:10:11 IST 2011

Evening all.

It was mentioned in #rbadmins (half-seriously) recently that it might be
good to give helpdesk the mailman password so that they can deal with issues
that arise.
Not entirely sure how much this would help as it seems we don't use the web
interface for making new lists, but resetting passwords and changing owners
could still be done.
Any pros/cons to this that people would like to discuss?

Also was thinking of (or remembering the previous mentions of it, more like)
creating an account for helpdesk to use for testing stuff, and perhaps a
MySQL account for it, so they can mess around with settings and stuff while
dealing with questions without having to mess up their own account, perhaps
throw on a Wordpress setup and common stuff like that?
isaac seems to be using the newb account for some stuff like this, but we
can't really set up too much stuff on it or give it a MySQL account since
people tend to have access to it on C&S day and stuff.
Any thoughts on this too?

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