[Admin-discuss] Helpdesk mailman privileges and User/MySQL account?

Eoghan Cotter eoghan.cotter at redbrick.dcu.ie
Wed May 4 23:59:55 IST 2011


I see no reason not to do it, the only thing I would say is that has everyone
considered that this would give helpdesk access to all the lists archives?

+1 on the helpdesk system account also :)

On Wed, May 04, 2011 at 10:18:57PM +0100, Austin Halpin wrote:
> On Wed, May 04, 2011 at 10:13:10PM +0100, Andrew Harford wrote:
> > On Wed, May 04, 2011 at 08:10:08PM +0100, Paul B wrote:
> > > Evening all.
> > > 
> > > It was mentioned in #rbadmins (half-seriously) recently that it might be
> > > good to give helpdesk the mailman password so that they can deal with issues
> > > that arise.
> > > Not entirely sure how much this would help as it seems we don't use the web
> > > interface for making new lists, but resetting passwords and changing owners
> > > could still be done.
> > > Any pros/cons to this that people would like to discuss?
> > 
> > I don't see any technical reasons not to do this, mailman is pretty 
> > seperate from everything else. It also makes sense for the helpdesk to be 
> > able to deal with those kind of requests. If the admins and the helpdesk 
> > like the idea I say go for it.
> >  
> 
> Yeah, there's not alot (anything?) that helpdesk couldn't do that we do with
> mailman. I say go for it.
> 
> > > Also was thinking of (or remembering the previous mentions of it, more like)
> > > creating an account for helpdesk to use for testing stuff, and perhaps a
> > > MySQL account for it, so they can mess around with settings and stuff while
> > > dealing with questions without having to mess up their own account, perhaps
> > > throw on a Wordpress setup and common stuff like that?
> > > isaac seems to be using the newb account for some stuff like this, but we
> > > can't really set up too much stuff on it or give it a MySQL account since
> > > people tend to have access to it on C&S day and stuff.
> > > Any thoughts on this too?
> > 
> > Yea, no reason not to do that if it'd be useful. We have a bunch of 
> > testing accounts anyway, so it's not really something new.
> >
> I'm reasonably sure I suggested something like this back when i was a helpdesk
> and i was told there isn't a need to reinvent the wheel, possibly bakc before
> there was a newb account.
> 
> I'm glad someone else has brought this up. If this account is treated as any
> other system account, i.e. securely, it should be fine.
>  
> > 
> > -- 
> > Andrew Harford
> > 
> > Son, when you participate in sporting events, it's not whether you win or 
> > lose: it's how drunk you get. 		--Homer Simpson
> > 
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> > 
> 
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-- 
Eoghan Cotter

DCU Networking Society (Redbrick) Sys Admin




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